Work Health and Safety (and may include Mandatory Training)

Creating a Safe Workplace



Face to face Training Sessions


Difficult Conversations and Challenging Situations (8 hour session)


Co-ordinated Restraint Techniques  (4 hour sessions)


The Western Sydney Local Health District (WSLHD) Creating a Safe Workplace Program has been initiated across Emergency Departments throughout the WSLHD since 2015. Emergency Departments have been identified as “high risk areas” due to the high number of incidents of aggression and challenging situations recorded by staff in the state-wide Incident Information Management System (IIMS). Due to the success of the program, it is now also being rolled out to other high risk areas in the WSLHD.


All clinical and non-clinical staff. Priority is given to staff in high risk departments (Emergency Departments, Security, Aged Care, Midwifery and Early Childhood, Maternity, Brain Injury, Neurology, and Oral Health).


Training is to be repeated every two years for all staff in the identified high risk areas.


To meet the NSW Policy Directive (NSW PD2017_043: Violence Prevention & Management Training Framework for the NSW Public Health System), the goal is for all staff within the identified high risk areas to have undertaken the Creating a Safe Workplace Program by the end of 2019.


For course dates, enrolment or additional course information please login to HETI Online.

Should you have any further questions please contact Vinh Nguyen

Training Officer, Violence Prevention and Management | Training and Development Services

Western Sydney Local Health District.  Mob: 0428 895 227





(My Health Learning, mandatory eLearning module)

Violence Prevention and Management – Awareness

Violence Prevention and Management - Promoting Acceptable Behaviour in the Workplace     

Respecting the Difference

Course Description:  To support the learning process for all learners of the Respecting the Difference face-to-face delivery by providing a range useful contact information and learning resources. These will include videos, podcasts, articles, action learning project opportunities and much more.

Target audience:  All staff - mandatory course